Faq

Please note that if you bring your Licence and National Insurance number we can do all checks with you in the branch, alternatively follow the details below.

Stage 1: No more than 3 days prior to collecting the vehicle from branch

1.Access the DVLA website at https://www.viewdrivingrecord.service.gov.uk/driving-record/licence-number (you will need your driving licence number, National Insurance number and postcode to hand)

2.Enter your driving licence and NI numbers and postcode where indicated;

3.Check the consent box and click “View Now”;

4.Click on “Share your licence information”;

5.Click on “create a code”;

6.You may print out the code, or just write it down (but remember, the code is case sensitive) and bring it with you to the 1st City Van Hire branch.

7.We will then use this code to view your entitlements and endorsements using the latest information from the DVLA. The access code is valid only for 72 hours, and usable only once. It means you must generate this code from the DVLA website within 3 days of picking up the vehicle.

Stage 2: At the branch

1.By sharing the code with us, you are granting permission for us to view and retain evidence of your entitlements and endorsements.

2.We use this code to access the DVLA website in order to review up-to-date entitlements and endorsements.

3.We will print and retain the response from the DVLA. This is done to satisfy insurance requirements.

We need to see all of the following documentation at the time of hire:

1. Driver’s Licence. A current full driver’s licence held for a minimum of 12 months (endorsements permitting).

2. Two forms of identification. These must be recent utility bills, bank or building society statements. A passport is not acceptable as it does not contain your address.

3. Credit or debit card. This will be required for the deposit and the hire charge. Please make sure there is enough credit available on your card.